Terms & Conditions

Welcome to Djordje London.

In these terms, we also refer to the Djordje London as “our”, “we”, or “us”. And you are you!

What are these terms about?

These terms apply when you use this website, being www.djordjelondon.com and any other websites we operate with the same domain name and a different extension (Website).

These terms also apply when you purchase watches or other products through this Website (Products).

If you’re looking for our Privacy Policy, which we will comply with and you also agree to be bound by, you can find it here.

How do I read these terms?

We separated these terms into three parts, so they are easy to read and understand.

Those parts are:

Part A: Terms for when you buy Products (applies when you buy)
Part B: Terms for when you browse and interact with this Website (applies when you browse)
Part C: Liability and warranties, and interpretation provisions (applies to both buying and browsing)

Please let us know if you have any questions about these terms, and don’t continue using this Website or purchase any Products unless you have read and agree to these terms.

I’ve returned to your Website, do I need to read these terms again?

Once you place an Order, the terms accepted at the point of sale will apply to your purchase of those Products. However, please note that we may change any part of these terms at any time by updating this page of the Website, so you may find that different terms apply next time you use this Website or purchase Products. You can check the date at the top of this page to see when we last updated these terms.

PART A: FOR WHEN YOU BUY PRODUCTS

1. SUBMITTING AN ORDER

(a) By submitting an order for purchase of a Product using the Website’s functionality (Order) you represent and warrant that:

(i) you have the legal capacity and are of sufficient age to enter into a binding contract with us; and

(ii) you are authorised to use the debit or credit card you provide with your Order.

(b) Submitting an Order constitutes your intention and offer to enter into Part A of these terms (including Part C which you agreed to by using this Website) where we will provide you with the Products you have ordered in exchange for your payment of the total amount listed upon checkout.

(c) Part A of these terms are not agreed between you and us until we have approved your payment and you receive an email from us confirming that your Order is being processed.

2. ACCOUNTS

(a) You may submit an Order as a guest, or you may submit an Order with an account. If you would like to create an account (Account), you can do this on the Website.

(b) When you create an Account, you agree to provide honest, accurate, up-to-date and complete information.

(i) maintaining the confidentiality and security of your Account information and your password; and

(ii) any activities and those of any third parties that occur through your Account, whether those activities have been authorised by you or not.

(d) You agree to notify us if you detect any unusual activity on your account as soon as you become aware of it.

(e) We may, in our discretion, suspend or cancel your Account for any reason, including for any failure to comply with these terms.

3. PRODUCTS

(a) We will endeavour to ensure that the Products provided will be substantially the same as the Products displayed on our Website, or as otherwise agreed with you in writing prior to you placing your Order. Please note that due to screen display, colour and brightness, and image quality, Products may not exactly match the image on our Website.

(b) The Products or parts of the Products may be made from natural materials, such as natural Italian leather. You acknowledge and agree that Products or parts of Products that are made with natural materials may vary in colour and appearance from images on our Website or from other instances of the same Product.

(c) Until the price of your Products is paid in full, title in those Products is retained by us. Risk in the Products will pass to you on delivery in accordance with clause 7. Delivery must not be refused by you.

4. PAYMENT

(a) All prices are:

(i) per unit (except where indicated);

(ii) in Australian Dollars; and

(iii) subject to change prior to you completing an Order without notice.

(b) (Payment obligations) Unless otherwise agreed in writing, you must pay for all Products at the time of placing an Order.

(c) (GST) Unless otherwise indicated, amounts stated on the Website includes GST. In relation to any GST payable for a taxable supply by us, you must pay the GST subject to us providing a tax invoice.

(d) (Card surcharges) We reserve the right to charge credit card surcharges in the event that payments are made using a credit, debit or charge card.

(e) (Online payment partner) We may use third-party payment providers (Shopify Payment) to collect payments for Products. The processing of payments by the Payment Provider will be, in addition to these terms, subject to the terms, conditions and privacy policies of the Payment Provider and we are not liable for the security or performance of the Payment Provider. We reserve the right to correct, or to instruct our Payment Provider to correct, any errors or mistakes in collecting your payment.

(f) (Pricing errors) In the event that we discover an error or inaccuracy in the price at which your order was purchased (including shipping prices), we will attempt to contact you and inform you of this as soon as possible. You will then have the option of purchasing your order at the correct price, or cancelling your order. If you choose to cancel your order and payment has already been debited, the full amount will be credited back to your original method of payment.

5. AFTERPAY

(a) Afterpay is a payment option which allows you to be able to purchase what you want now and pay off the remaining amounts payable over 4 fortnightly instalments. Late fees may apply if you miss your scheduled payments. Please refer to the Afterpay website for more information, and their terms and conditions can be found here: afterpay.com/en-AU/terms-of-service. Afterpay may be selected as a payment method at checkout.

(b) (Returns with Afterpay) Our returns process as set out in clause 8 will apply for Afterpay returns. Please ensure to continue paying any Afterpay instalments even after you have returned a Product. Remaining instalments will only be cancelled once the return has been processed. For partial returns, Afterpay will adjust your remaining instalment amounts.

6. PROMOTIONS

(a) We may provide promotional offers and codes offering a discount for Products (Promotions). Some Promotions will be automatically applied at checkout. For other Promotions, you will need to enter a code at checkout in order to use the Promotion.

(b) A Promotion may not be applied retrospectively. Promotions are non-transferrable and cannot be redeemed for cash or credit. Additional terms or conditions may apply.

7. DELIVERY AND SHIPPING

(a) ( Free Delivery) We offer free standard shipping for all orders in Australia and International. Express delivery is to be paid and will not be offered free. The terms and conditions for free delivery will be set out on the website.

(b) (Delivery Costs) For any Orders that do not qualify for free delivery, delivery costs will be added to the cart upon checkout. The prices displayed at checkout are inclusive of delivery to the address chosen by you.

(c) (Delivery Details) We may charge you for delivery at any time (notwithstanding that it may not have previously done so). Where prices are stated as inclusive of delivery:

(i) delivery is to the delivery point specifically accepted by us; and

(ii) we will deliver your Order to you in accordance with the shipping information displayed on our Website.

(d) ( Delivery Method) We use a third party courier to deliver all Orders. Currently this is Australia Post. For international orders, Australia Post will liaise with your major local carrier partner to arrange delivery.

(e) (Shipping Times) All delivery times are estimates. Please click here for Australian and here for International estimate of shipping times. Delivery times are based on average estimates provided by Australia Post and should be used as a general guide only. Delays and disruptions may be experienced at times, causing deliveries to take longer than usual. Any delays caused by our carriers is beyond our control.

(f) (Tracking) You will receive a tracking number once your Order has been provided to a third party courier, Australia Post. Alternatively, you can track your order using the details provided on Australia Post website. A tracking number can take up to 24 hours to activate for tracking online.

(g) ( Delivery Issues) Third party (Australia Post) courier terms apply to the delivery of the Products to you. For any problems with delivery, we urge you to directly contact Australia Post to troubleshoot the issue and provide a more accurate information on the status of the delivery. Alternatively, you may contact us, and we will endeavour to assist you to ensure your delivery arrives. All delivery times provided to you are estimates only and are subject to postal delays and reasons beyond our control. We do not warrant or make any representation that your order will be delivered within the times indicated. We will not be liable for any loss or damage suffered as a result of or in connection with late deliveries.

(h) (International Orders) We reserve the right to refuse international orders. Please see the FAQ on our Website to see if your country is listed as a country that we ship to. Approved international orders may be subject to customs and import duties upon reaching its country of destination. You will be responsible for paying all customs and import duties and acknowledge that failure to pay may result in your order being held at customs. We will not be liable for any costs you may incur in having your order released from customs, including reimbursing you for any customs or import duties you may pay.

8. CANCELLING ORDER

(a) (Cancellation by us) We reserve the right to cancel your Order for any reason and will notify you of this as soon as possible. Where payment has already been debited, the full amount will be credited back to your original method of payment.

(b) ( Cancellation by you) You may cancel your Order up to the time that we confirm your Order via email. Once we confirm your Order, your Order is binding and cannot be changed by you. However, our refunds process in clause 9(a) may apply.

9. REFUNDS AND FAULTY PRODUCTS

(a) (30-day change of mind refund) We will provide a refund for the price paid for Products (excluding shipping cost), provided that:

(i) you submit a returns request by completing the returns process, including if required using any link we provide to you or that is otherwise made available on the Website;

(ii) you provide us proof of your purchase by submitting your order number and any other relevant information, and selecting the items you wish to return;

(iii) you must pay for the cost of shipping the Products back to us either via prepaid postage or using the method selected by us. Shipping cost will be deduced from the total refund amount (subject to returns approved); and

(iv) the Products are returned to us in the same condition that we delivered them to you in, including that:

(A) the Products are returned in their original condition, including any packaging, accessories, tags (including protective stickers) and documentation shipped with the Product;

(B) tags are still in their original condition and attached in their original positions;

(C) there is no damage to any part of the Products (no creases on the straps), including packaging, accessories, tags and documentation; and

(D) the Product is otherwise fit for resale.

(b) If we do not receive the Products as per the requirements set out in this clause 9(a), we will not issue any refund, but will ship the Products back to you at your cost if you request.

(c) Any refund will be subject to our receipt and inspection of the Products. The terms of our refund are set on our website.

(d) (Refunds for faulty products) We will provide a full refund of the price paid for a Product if we determine that:

(i) a Product you have ordered was not received by you solely due to failure by us;

(ii) a Product provided to you was not substantially the same as the Product you ordered as displayed on our Website (subject to reasonable variation as a result of screen display, colour and brightness, and image quality); or

(iii) a Product is faulty, in accordance with clause 9(e).

(e) (Faulty products) The following process applies to any Product you believe to be faulty.

(i) If you believe your Product is faulty, please contact us via the contact page, or at support@djordjelondon.com with a full description of the fault (including images). All defects must be registered within 7 days of receiving the product. Please have your order number, select the type of enquiry (faulty) and reason for your claim from the dropdown menu. It is recommended that you provide all relevant information, including images if required to expedite the process.

(ii) If we determine that your Product may be faulty, we will request that you send the Product back to us for further inspection, including any packaging, accessories, tags and documentation shipped with the Product. We reserve the right to further inspection before deeming a Product faulty.

(iii) When returning the Product for inspection, it must be returned in its original condition, including any packaging, accessories, tags and documentation shipped with the Product. We reserve the right to further inspection before deeming a Product faulty.

(iv) If we determine in our reasonable opinion that the Product is not faulty, or is faulty due to fair wear and tear, misuse, failure to use in accordance with the manufacturer’s instructions, or failure to take reasonable care, we will refuse your return and send the Product back to you at your cost.

(v) If we determine that the Product is faulty, you will be credited the amount paid (not including shipping costs) and you may request a replacement, refund or store credit. Djordje London will not cover the shipping or packaging costs for all faulty claims, including replacement products (if approved) upon approval. All refunds will be credited back to your original method of payment unless you request otherwise, and we approve this request.

(vi) If you fail to comply with the provisions of this clause 3 in respect of a faulty Product, we may, in our absolute discretion, issue only a partial refund or no refund in respect of the faulty Product. We reserve the right to deny a replacement product if you fail to comply with the provisions of this clause 3 in respect of a faulty product.

(vii) Nothing in this clause 9(e) is intended to limit or otherwise affect the operation of any manufacturers’ warranties which you may be entitled to or any of your rights which cannot be excluded under applicable law.

10. INTELLECTUAL PROPERTY

(a) We retain all intellectual property rights in the design of the Products, including the labelling and packaging, or those rights are owned by a third party. You must not attempt to copy, reproduce, manufacture or otherwise commercialise a Product.

(b) In this clause, “intellectual property rights” means all copyright, trade mark, design, patent, semiconductor and circuit layout rights, trade, business, company and domain names, confidential and other proprietary rights, and any other rights to registration of such rights whether created before or after the date of these terms both in Australia and throughout the world.

11. THIRD PARTY SUPPLIERS

(a) We may do any of the following:

(i) outsource any part of performing any services related to providing the Products, including delivery of your Products; or

(ii) procure materials and Products from third party suppliers, without further notice to or permission from you.

(b) To the maximum extent permitted under applicable law, we will not be liable for any acts or omissions of those third parties, including where such third parties cause delay or damage to any part of your Product, or are negligent in providing services or goods.

12. PUBLISHING PHOTOS ONLINE AND ON SOCIAL MEDIA

You may publish images or videos of the Products online or on social media (or both), and we ask that you please provide accreditation to “Djordje London” by watermark, reference, tagging or hashtag. We reserve the right to require you to remove any images or videos that include the Products or despite this clause 12, remove any accreditation to us.

13. RATINGS & REVIEWS

(a) You may be provided an opportunity to rate a Product (Rating) and/or may provide feedback to us regarding our Products and our service (Review) on the Website.

(b) You must provide true, fair and accurate information in your Review. Ratings must be a true and fair reflection of your opinion regarding a Product.

(c) You may only provide a Rating for a Product you have purchased and write a Review for your own experience about a Product and our services. You are not permitted to provide a Rating or write a Review on behalf of any other person.

(d) We reserve the right to remove or delete any Rating or Review for any reason.

PART B: FOR WHEN YOU BROWSE THIS WEBSITE

14. ACCESS AND USE OF THE WEBSITE

You must only use the Website in accordance with these terms and any applicable laws, and must ensure that your employees, sub-contractors and any other agents who use or access the Website comply with these terms and any applicable laws.

15. YOUR OBLIGATIONS

You must not:

(a) copy, mirror, reproduce, translate, adapt, vary, modify, sell, decipher or decompile any part or aspect of the Website without our express consent;

(b) use the Website for any purpose other than the purposes of browsing, selecting or purchasing Products;

(c) use, or attempt to use, the Website in a manner that is illegal or fraudulent or facilitates illegal or fraudulent activity;

(d) use, or attempt to use, the Website in a manner that may interfere with, disrupt or create undue burden on the Website or the servers or networks that host the Website;

(e) use the Website with the assistance of any automated scripting tool or software;

(f) act in a way that may diminish or adversely impact our reputation, including by linking to the Website on any other website; and

(g) attempt to breach the security of the Website, or otherwise interfere with the normal functions of the Website, including by:

(i) gaining unauthorised access to Website accounts or data;

(ii) scanning, probing or testing the Website for security vulnerabilities;

(iii) overloading, flooding, mailbombing, crashing or submitting a virus to the Website; or

(iv) instigate or participate in a denial-of-service attack against the Website.

16. INFORMATION ON THE WEBSITE

(a) While we make every effort to ensure that the information on the Website is as up-to-date and accurate as possible, you acknowledge and agree that we do not (to the maximum extent permitted by law) guarantee that:

(i) the Website will be free from errors or defects (or both, as the case may be);

(ii) the Website will be accessible at all times;

(iii) messages sent through the Website will be delivered promptly, or delivered at all;

(iv) information you receive or supply through the Website will be secure or confidential; and

(v) any information provided through the Website is accurate or true.

(b) We reserve the right to change any information or functionality on the Website by updating the Website at any time without notice, including product descriptions, prices and other Website Content.

17. INTELLECTUAL PROPERTY

(a) We retain ownership of the Website and all materials on the Website (including text, graphics, logos, design, icons, images, sound and video recordings, pricing, downloads and software) (Website Content) and reserves all rights in any intellectual property rights owned or licensed by it not expressly granted to you.

(b) You may make a temporary electronic copy of all or part of the Website for the sole purpose of viewing it. You must not otherwise reproduce, transmit, adapt, distribute, sell, modify or publish the Website or any Website Content without prior written consent from us or as permitted by law.

(c) In this clause, “intellectual property rights” means all copyright, trade mark, design, patent, semiconductor and circuit layout rights, trade, business, company and domain names, confidential and other proprietary rights, and any other rights to registration of such rights whether created before or after the date of these terms both in Australia and throughout the world.

18. THIRD PARTY TERMS AND CONDITIONS

(a) The Customer acknowledges and agrees that third party terms & conditions (Third Party Terms) may apply.

(b) The Customer agrees to any Third Party Terms applicable to any third party goods and services, and we will not be liable for any loss or damage suffered by the Customer in connection with such Third Party Terms.

19. LINKS TO OTHER WEBSITES

(a) The Website may contain links to other websites that are not our responsibility. We have no control over the content of any linked websites, and we are not responsible for that content.

(b) Inclusion of any linked website on the Website does not imply our approval or endorsement of the linked website.

20. THIRD PARTY PLATFORM

(a) This Website is powered by Shopify, a third party platform and the terms and conditions of that third party may apply to your use of this Website to the extent applicable to you. Those terms can be accessed here: https://www.shopify.com/legal/terms.

(b) To the maximum extent permitted under applicable law and our agreement with our third party platform provider, we will not be liable for any acts or omissions of that third party, including in relation to any fault or error of the Website or any issues experienced in placing Orders.

21. SECURITY

We do not accept responsibility for loss or damage to computer systems, mobile phones or other electronic devices arising in connection with use of the Website. You should take your own precautions to ensure that the process that you employ for accessing the Website does not expose you to risk of viruses, malicious computer code or other forms of interference.

22. REPORTING MISUSE

If you become aware of misuse of the Website by any person, any errors in the material on the Website or any difficulty in accessing or using the Website, please contact us immediately using the contact details or form provided on our Website.

PART C: LIABILITY AND OTHER LEGAL TERMS

23. LIABILITY

(a) To the maximum extent permitted by applicable law, we completely exclude any liability or where liability cannot be excluded, we limit our aggregate liability to $100 to any person for loss or damage of any kind, however arising whether in contract, tort (including negligence), statute, equity, indemnity or otherwise, arising from or relating in any way to this Website, these terms or any goods (including the Products) or services provided by us.

(b) To the maximum extent permitted by applicable law, claims for loss of or damage to Products in transit must be made against the carrier.

(c) Products sold by us, will only have the benefit of any warranty given, and insurance held, by the manufacturer and in the case where we are considered the manufacturer, any warranty or insurance held by us will only be to the extent required under the Competition and Consumer Act 2010 (Cth).

(d) All other express or implied representations and warranties in relation to Products and the associated services performed by us are, to the maximum extent permitted by applicable law, excluded.

(e) Nothing in these terms are intended to limit the operation of the Australian Consumer Law contained in the Competition and Consumer Act 2010 (Cth) (ACL). Under the ACL, you may be entitled to certain remedies (like a refund, replacement or repair) if there is a failure with the goods or services we provide.

(f) (Indemnity) You indemnify us and our employees and agents in respect of all liability for loss, damage or injury which is or may be suffered by any person arising from your or your representatives’:

(i) breach of any of these terms;

(ii) use of the Website; or

(iii) use of any goods or services provided by us.

(g) ( Consequential loss) To the maximum extent permitted by law, under no circumstances will we be liable for any incidental, special or consequential loss or damages, or damages for loss of data, business or business opportunity, goodwill, anticipated savings, profits or revenue arising under or in connection with this Website, these terms, any Products or any goods or services provided by us (except to the extent this liability cannot be excluded under the Competition and Consumer Act 2010 (Cth)).

24. LIABILITY

24.1 GOVERNING LAW AND JURISDICTION

These terms are governed by the law applying in Queensland, Australia. Each party irrevocably submits to the exclusive jurisdiction of the courts of Queensland, Australia and courts of appeal from them in respect of any proceedings arising out of or in connection with these terms. Each party irrevocably waives any objection to the venue of any legal process on the basis that the process has been brought in an inconvenient forum.

24.2 WAIVER

No party to these terms may rely on the words or conduct of any other party as a waiver of any right unless the waiver is in writing and signed by the party granting the waiver.

24.3 SEVERANCE

Any term of these terms which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity and enforceability of the remainder of these terms are not limited or otherwise affected.

24.4 ENTIRE AGREEMENT

These terms embodies the entire agreement between the parties and supersedes any prior negotiation, conduct, arrangement, understanding or agreement, express or implied, in relation to the subject matter of these terms.

24.5 INTERPRETATION

(a) (singular and plural) words in the singular includes the plural (and vice versa);

(b) (currency) a reference to $, or “dollar”, is to Australian currency;

(d) (defined terms) if a word or phrase is given a defined meaning, any other part of speech or grammatical form of that word or phrase has a corresponding meaning;

(e) (person) a reference to “person” or “you” includes an individual, the estate of an individual, a corporation, an authority, an association, consortium or joint venture (whether incorporated or unincorporated), a partnership, a trust and any other entity;

(f) (party) a reference to a party includes that party’s executors, administrators, successors and permitted assigns, including persons taking by way of novation and, in the case of a trustee, includes any substituted or additional trustee;

(g) (these terms) a reference to a party, clause, paragraph, schedule, exhibit, attachment or annexure is a reference to a party, clause, paragraph, schedule, exhibit, attachment or annexure to or of these terms, and a reference to these terms includes all schedules, exhibits, attachments and annexures to it;

(h) (document) a reference to a document (including these terms) is to that document as varied, novated, ratified or replaced from time to time;

(i) (headings) headings and words in bold type are for convenience only and do not affect interpretation;

(j) (includes) the word “includes” and similar words in any form is not a word of limitation; and

(k) (adverse interpretation) no provision of these terms will be interpreted adversely to a party because that party was responsible for the preparation of these terms or that provision.